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Susan Crawford

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“I think the biggest problem is the way government is organized. It’s organized to make sure city employees produce the exact same widget every day, no matter whether anybody needs it or not, and no matter whether somebody needs zero or two,” observed Harvard Kennedy School Professor Stephen Goldsmith (left), who wrote “The Responsive City: Engaging Communities Through Data-Smart Governance" with Professor Susan Crawford, co-director of the Berkman Center for Internet & Society.

Disrupting city hall

Technology and data analytics should transform municipal government, Harvard professors say