Science & Tech

Nine keys to a knowledge infrastructure

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An analytic framework for organizational knowledge management

Yesha Y. Sivan, CEO of the K2K Knowledge Infrastructure Laboratory and a visiting scholar at Harvard, has outlined a strategy to allow knowledge-based organizations to plan, implement and evaluate the success of their knowledge management (KM) strategies. In the emerging field of knowledge management, a bridge between the theoretical and the practical has been missing; this research report attempts to bridge that gap. Sivan offers a detailed strategy focusing on nine “keys”: culture, technology, processes, users, switchboard, services, value, design and premises. The full research report is available for download in PDF format at the Program on Information Resources Policy website.