{"version":"1.0","provider_name":"Harvard Gazette","provider_url":"https:\/\/news.harvard.edu\/gazette","author_name":"harvardgazette","author_url":"https:\/\/news.harvard.edu\/gazette\/story\/author\/harvardgazette\/","title":"(Re)(Organize) for Resilience: Putting Customers at the Center of Your Business &#8212; Harvard Gazette","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"mJvWNA8blI\"><a href=\"https:\/\/news.harvard.edu\/gazette\/story\/2010\/04\/reorganize-for-resilience\/\">(Re)(Organize) for Resilience: Putting Customers at the Center of Your Business<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/news.harvard.edu\/gazette\/story\/2010\/04\/reorganize-for-resilience\/embed\/#?secret=mJvWNA8blI\" width=\"600\" height=\"338\" title=\"&#8220;(Re)(Organize) for Resilience: Putting Customers at the Center of Your Business&#8221; &#8212; Harvard Gazette\" data-secret=\"mJvWNA8blI\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/news.harvard.edu\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"The customer is always right, but we\u2019re always getting taken. Ranjay Gulati, the Jaime and Josefina Chua Tiampo Professor of Business Administration, prods businesses to readjust their resilience and mend the bridge connecting consumers with companies."}