Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

Recommended by Lee H. Fenn, Access Services

An intriguing book about providing people with a moment of joy while securing it for yourself at the same time. All set in the extremely stressful world of New York restaurants, this book is part of the readings for [Associate Director for Access Services] Steve Beardsley’s team meetings. It also influenced, and is featured in, the TV show “The Bear.” Through real stories of various restaurants, the book illustrates the distance a person can go to make a simple, standard, transactional relationship into something wonderful for all parties. A highly entertaining and a fun read.